We make every effort to get your packages on the way as quickly as possible. Preparing your order for shipping usually takes 2 to 4 business days from the moment the payment is credited. Delivery by the courier or to a parcel locker within Poland typically takes an additional 1–2 business days.

We deliver orders to Poland and selected European Union countries. At this moment, we do not ship to other regions worldwide (including the USA). You can find the exact list of supported countries and shipping rates in our "Shipping & Delivery" tab or directly in your cart before finalizing your purchase.

Of course. You have 14 days from the moment you receive your package to return the goods without giving any reason. Please remember that the returned product must not show any signs of use – it should be sent back in its original packaging with the security seal intact.

We are very sorry if the product did not meet your expectations or arrived damaged. Please contact us as soon as possible at hello@ellemania.com, providing your order number, a brief description of the problem, and attaching photos of the defect. We review every complaint reliably and efficiently within 14 days.